Frequently Asked Questions
Guided by the wisdom of Japanese skincare rituals.
What is the Tatcha philosophy on skincare?
Our formulas are rooted in Hadasei-3, a proprietary complex of double-fermented Uji green tea, Akita rice, and Okinawa algae, designed to support the skin’s natural barrier for a radiant, healthy glow.
How can I track my order?
Once your order ships, you will receive an email confirmation containing your tracking number. You can also view your order status by logging into your Tatcha account and visiting the 'Order History' section.
What is your return policy?
We want you to love your ritual. If you are not completely satisfied with your purchase, we offer free returns on all domestic orders within 90 days of the purchase date.
Are Tatcha products cruelty-free?
Yes, Tatcha is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our shipping information page for a full list of supported countries and estimated delivery times.
How do I know which products are right for my skin type?
We recommend taking our Skin Ritual Quiz on the website or scheduling a complimentary virtual consultation with one of our skincare experts to find the perfect products for your unique needs.